Communicator contacts not updating

A local Outlook Contact will override the local Lync Address Book.The local Lync Address Book will override information kept in the Lync Address Book Services Web Query (ABS-WQ).And yes, these blog entries also talk about a registry entry you can create called Gal Download Initial Delay and creating a Dword set to 0 in order to force Communicator to do an instant update.

None of these were the fix for my issue and I’ll explain my resolution in detail later in this article.

Option #3 is what people use to set their own photo. It will be populated by Active Directory once we’re done updating. (Turns out we had to go through a lot of back-and-forth repair attempts on this one, before it all worked out.

Add new contact photos to Active Directory users whatever way you prefer (several management tools exist). The Active Directory sync is working…just not for images? There’s a lot of parts to the Lync contact profile – and by the time we were done, we’d touched all of them.) Next post I’ll detail 3 more fixes we tried.

This issue is being actively being investigated by the Lync team at Microsoft so stay tuned.

In the meantime uninstalling the September 2013 Update and/or rolling back to the August 2013 Lync update resolves the issue.

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